Privacy Policy

1. Introduction

Virtual Partner Holdings LLC ("we," "us," or "our") operates www.virtualpartner.io and provides digital business services through its subsidiaries, Virtual Partner Agency and Stitch N Scale. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Information: Name, business name, and contact details
• Contact Information: Email address, phone number, and mailing address
• Payment Information: Billing details processed securely via Stripe and Wise (we do not store card numbers)
• Project Information: Details, files, and content shared with us during the course of a service engagement
• Usage Data: IP address, browser type, pages visited, and time spent on our website
• Communications: Emails, messages, and call notes related to your engagement with us

3. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver and manage our services to you
• To process payments and issue invoices
• To communicate with you about your project, updates, or support
• To improve our website, services, and internal processes
• To comply with legal obligations and resolve disputes
• To send service-related notices and, where consented, marketing communications

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment Processors: Stripe and Wise, for secure payment handling
• Service Providers: Tools and platforms used to deliver our services (e.g., Shopify, project management software), subject to their own privacy policies
• Legal Authorities: Where required by law, court order, or regulatory requirement
• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain business records, or comply with legal requirements. Client project data is typically retained for 3 years following the completion of an engagement, after which it is securely deleted upon request.

6. Data Security

We implement industry-standard security measures to protect your personal data, including encrypted data transmission (SSL/TLS), access controls, and secure third-party payment processing. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at the email address listed in Section 10.

8. Cookies

Our website (www.virtualpartner.io) may use cookies and similar tracking technologies to enhance user experience and collect usage data. You may adjust your browser settings to refuse cookies, though some features of the website may not function properly as a result.

9. Third-Party Links

Our website may contain links to third-party websites, including client stores built through Stitch N Scale. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised policy.